Refund policy

Read it properly. 

Please note that our thrifted products are one-of-a-kind pieces, Each item is individually sourced, inspected and therefore, a return and cancellation policy does not apply. All sales are final. We make sure to clearly mention any defects and provide accurate sizing details in the product captions. This helps ensure you know exactly what you’re purchasing. As such, returns are generally not necessary. However, in the rare case that we make an error on our end, we will absolutely take responsibility and offer an exchange or return.” But Buyer Should have an unboxing video as a proof, that nothing is wrong from their end. Without unboxing video ( Proof) it is difficult for us to accept returns. Also we do not offer cancellation of order.Shipping charges are borne by the customer, INCASE OF EXCHANGE OR REFUND.

For orders placed using the Partial Payment option, please note that the advance amount paid at the time of placing the order is non-refundable in case of a failed delivery or refusal of order at the doorstep, also If your order is returned undelivered, because you refuse order at the doorstep (RTO), you will be required to pay the full order amount upfront before we reship. We do not offer free reshipping on returned orders as RTO charges are borne entirely by us, so please understand

This policy is in place to cover operational and return shipping costs incurred by us. We request customers to ensure correct address details and availability at the time of delivery before placing a partial payment order.

We have a 15- day return policy, which means you have 15 days after receiving your item to request a return, Only for brand new items  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@dripdropattire.com Please note that returns will need to be sent to the following address: [Jattal Road Panipat, near Radha swami satsang bhawan, DDA 1st floor 132105] Panipat, Haryana 

“If a return is accepted, the shipping costs will need to be covered by you. You can send the item back to our provided address at your own expense. Once we receive the product and confirm its condition, we’ll go ahead and initiate a refund or process an exchange.”

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at timemachineindia23@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like thrifted items, custom products (such as special orders or items on sale), Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at timemachineindia23@gmail.com.